Privacy policy
Hanasora Privacy Policy
Hanasora ("Hanasora", "we", "us", or "our") is an independent software company that designs, develops, and maintains digital products and applications. This Privacy Policy explains how we handle information in connection with our company website, our products, and our applications, and how we respond to inquiries sent to us through our public contact channels.
We have designed our software with privacy in mind and aim to collect only what is necessary to operate, support, and improve our products. Where a specific product requires terms that differ from or add to this policy, those will be made available on that product's own page.
Information We Collect
We may collect or receive the following categories of information:
- Information you provide. When you contact us by email, you may share your name, email address, and the contents of your message. Some products may let you create an account or submit content, in which case we receive what you choose to provide.
- Technical information. When you visit our website or use our software, limited technical data — such as device type, operating system, app version, general region, and diagnostic or crash information — may be processed to keep our products secure, stable, and functional.
- Cookies and similar technologies. Our website uses only the cookies or local storage necessary for basic functionality. We do not use third-party advertising cookies.
How We Use Information
We use information to:
- respond to inquiries and provide customer support;
- operate, maintain, secure, and improve our products and services;
- diagnose technical issues and prevent abuse or fraud;
- communicate about legitimate business and support matters; and
- comply with legal obligations.
Legal Bases
Where applicable law requires it, we process personal information on the basis of your consent, the performance of a contract or service you have requested, our legitimate interests in operating and improving our products, and compliance with legal obligations.
Sharing of Information
We do not sell personal information. We may share information only with trusted service providers who process it on our behalf (for example, hosting, infrastructure, or analytics providers), when required to comply with the law or a valid legal request, or where reasonably necessary to protect our rights, users, and systems. Service providers are bound to use information only as needed to provide their services to us.
Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this policy, including operational, support, legal, and security purposes, after which it is deleted or anonymized.
Security
We take reasonable technical and organizational measures to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, but we work to safeguard information appropriately.
Your Rights
Depending on your location, you may have the right to access, correct, update, or delete the personal information we hold about you, to object to or restrict certain processing, and to withdraw consent where processing is based on consent. To exercise these rights, contact us at the address below. We will respond in accordance with applicable law.
Children's Privacy
Our website and products are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
International Transfers
Information may be processed and stored in countries other than your own. Where information is transferred internationally, we take steps to ensure it remains protected in accordance with this policy and applicable law.
Third-Party Links
Our website or products may link to third-party sites or services that we do not control. This policy does not apply to those third parties, and we encourage you to review their privacy practices.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be reflected on this page.
Contact
For privacy questions, support, or any other inquiry, please email mail@hanasora.org.